Refund policy

We’re so grateful that you’ve chosen to shop with us. Your happiness is our top priority, that's why our products are made with the utmost care and attention to detail. We’re confident that you’ll love them as much as we do. However, we understand that sometimes things don’t go as planned, and we’re here to ensure that you have a seamless and stress-free experience.

Please read our refund and cancellation policy below to understand how we handle returns, refunds, and exchanges.✨

Damaged or Defective Products: In the rare event that you receive a damaged or defective product, we are committed to resolving the issue promptly. If this is the case, please follow these steps: 

• Contact us: You must notify us within 7 days of receiving the damaged or defective product. Contact us at Merakicharms1@yahoo.com
• Provide Proof of Damage: We may request photographic evidence of the damage or defect to assist us in understanding the issue and providing a resolution.
• Return Instructions: If we determine that the product is indeed damaged or defective, we will provide you with instructions on how to return the item.
• Refund or Replacement: Upon receiving and inspecting the returned item, we will offer either a full refund or a replacement product, as per your preference.

Cancellations: We understand that sometimes plans change. If you need to cancel an order, please get in touch with us as soon as possible at Merakicharms1@yahoo.com.

We’ll do our best to accommodate you, but please note that, the deadline to cancel an order is 24 hours from the initial purchase. After this time, orders are considered final and cannot be cancelled. Cancellations can only be processed before the item has shipped. Once your order is on its way, cancellations will no longer be possible.